We strive to have all orders shipped out and on their way within 1 business day! Occasionally, it may take up to 3 business days during holidays and peak sales events.

USPS frequently marks orders as “delivered” before they actually arrive, which is a known tracking issue and can be super frustrating to both the customer and the seller - we hate it when this happens, and we're sorry to hear it happened to you!

In most cases, orders arrive 1–3 business days after being marked delivered. Because of this, we ask customers to allow 3 full business days after the "delivery" date before we can authorize a replacement or refund.

Please continue to keep an eye out for your order. If it hasn’t arrived after that waiting period, reach out to use at hello@stationeryescape.com, and we’ll be happy to help with next steps. 😊

For information on how to download your digital purchases, please visit our Digital Downloads page.